25 real questions, answered.

At any Ask Me Lisboa tourist office. The most convenient locations are the airport (Terminal 1, in the Arrivals hall), Rossio (Praça dos Restauradores 84 — a short walk from Rossio train station), Terreiro do Paço on the riverfront, and Belém (at the Coach Museum). The complete list of pickup points is printed on your voucher.

One full year from the moment of purchase. You can safely buy months in advance. What you cannot do is postpone past that year — after 365 days the voucher expires with no refund.

Yes — the Ask Me Lisboa airport counter sells cards directly, no online booking needed. Booking online in advance means you skip a possible counter queue, especially during peak arrival hours in summer. Both routes work.

Children 4–15 need their own reduced-price Lisboa Card (€21 / €28 / €35 for 24/48/72 h). Children 0–3 travel free and enter every included attraction free — no card needed at all. Bring one photo ID per child to the pickup counter for the reduced card.

No. The Lisboa Card has only two rates: adult and child (4–15). Seniors pay the adult rate. Some individual museums have their own senior discounts on their standard tickets — but if you're using the Lisboa Card, entry is free anyway.

No. The card is a fixed rate per person — the same three prices for 24 h, 48 h and 72 h regardless of how many people you book for.

At your first tap — Metro gate, bus reader, tram driver's reader, CP station gate — or your first museum entry, whichever comes first. Not on purchase. Not on pickup. Not at midnight of the day you collect it. So you can safely collect the card at the airport on Friday evening and only activate on Saturday morning when you're actually starting to sightsee.

Metro: hold the card flat against the yellow reader at the gate; it opens automatically. Buses and trams: tap the yellow validator when boarding via the front door — driver won't always remind you, don't skip it. CP trains: tap at station gates on entry and exit. Waiting for the beep before walking through matters — a red light means try again.

Yes. Write your name, the first-use date and the time on the back. Unsigned cards can be refused by inspectors. This is one of the most common ways travellers get stung with unexpected fines — an on-the-spot penalty for an "invalid" ticket can amount to several times the price of the card.

No. The card is personal and non-transferable — this is printed on the back of the card by Turismo de Lisboa. Every person who wants unlimited transport and free entry needs their own card.

The official policy from Turismo de Lisboa: "In the event of loss or theft, the card cannot be returned, refunded or replaced." The card is not tied to a personal account and can't be re-issued. Keep it in a zipped inside pocket or a card wallet with a lanyard.

No — each free entry is one visit per attraction within the card's validity. Some sites (especially the smaller museums) will still let you re-enter the same day if you leave for lunch, but that's at the door staff's discretion, not a rule.

Yes. Since summer 2026, both require a free but mandatory timed-entry reservation for Lisboa Card holders. The catch is that reservations only open after you've picked up your physical card and have your LC-code. Availability varies day by day — the Jerónimos cloister often has slots even on the same day, but Belém Tower is a much smaller building with far fewer slots and often sells out for the next 1–2 days. Full step-by-step on the reservation page, plus the direct-ticket fallback if the portal is empty.

Not all. Free entry with the card: Sintra Mitos e Lendas in central Sintra and Mafra National Palace, 45 minutes north. Discounts of 10 % on Pena Palace, Sintra National Palace and Queluz Palace, and 15 % on the Moorish Castle, Monserrate, Convento dos Capuchos and the Palácio Biester — as listed in the official 2026 Turismo de Lisboa brochure. The discount is applied at the ticket counter when you show the physical card.

From the official 2026 Turismo de Lisboa brochure: Jerónimos, Belém Tower, National Tile Museum, National Coach Museum, National Ancient Art Museum, National Pantheon, Chiado Museum, Fado Museum, and the four branches of Lisbon Museum (Casa dos Bicos, Palácio Pimenta, Santo António, Roman Theatre) — plus several smaller foundations. Roughly one third of the card's premier options. Use your Monday for Castelo de São Jorge (open daily), the Royal Treasury Museum (open daily), Pilar 7 (open daily), or transport.

A short list from the official Turismo de Lisboa brochure: Mafra National Palace, Calouste Gulbenkian Museum, Arpad Szenes-Vieira da Silva Foundation, MACAM (Armando Martins Museum of Contemporary Art), National Ethnology Museum. Nothing major in central Lisbon — Tuesday is a strong sightseeing day. (Note: the Palácio da Ajuda is closed on Wednesdays, not Tuesdays.)

National monuments and public museums are typically closed on 24, 25, 26 and 31 December and 1 January, with reduced hours on adjacent days. Public transport runs modified holiday timetables. Always check the official venue page and the CARRIS / Metro Lisboa sites before travelling during the Christmas week.

Correct — both are among the highest-profile Lisbon attractions and give a 15 % discount with the Lisboa Card, not free entry. Show the physical card at the ticket counter to have the discount applied. Check the current adult prices directly on the Oceanário and Lisbon Zoo websites before deciding.

The 24 h card typically pays off if you use transport plus a couple of free entries — for example: CARRIS/Metro day pass €7.25 + Castelo €17 + one €10–15 museum = €34–39 without the card, versus €31 for the card. The 48 h and 72 h cards make more sense if you also plan a Sintra day-trip (the free CP train alone is worth €4.60 return, plus Sintra Mitos e Lendas free and 10 % off Pena Palace). If your day is only transport with no museums, a CARRIS/Metro day-pass at €7.25 is cheaper.

A single-day CARRIS/Metro pass costs €7.25 in 2026. Cheaper than the Lisboa Card if you skip all museums and monuments. But it doesn't include CP trains (Sintra, Cascais) or FERTAGUS or the funiculars — those you'd buy separately. Break-even is roughly: 3 metro rides + one free museum entry with the Lisboa Card puts you ahead.

Take the Metro Red Line from Aeroporto. Change at Alameda to the Green Line for Rossio and Baixa-Chiado — about 30 minutes end-to-end, trains every 5–8 minutes from 06:30 until 01:00. The metro is included in your card once you've tapped for the first time. Pick up the physical card at the airport Ask Me Lisboa counter first (Terminal 1, Arrivals), then use the metro with the card already activated.

Those are different products. CP's Portugal-focused rail passes and the ViaVerde highway toll transponder for rented cars cover long-distance travel or motorway tolls. The Lisboa Card is a local pass — Lisbon and its immediate CP/FERTAGUS suburban region only. It does not cover long-distance trains or road tolls.

First: check you're holding the card flat and directly against the reader, not through a wallet. Second: has the card already been used within the last 24/48/72 h? If yes, you've run out. Third: if you suspect a defective card, take it to an Ask Me Lisboa counter — they can look at it, though refunds are not possible under the official policy.

No. Official policy: cards cannot be replaced or refunded. Trying at the Ask Me Lisboa counter is worth a shot for defective cards (see above), but not for lost or stolen. Keep the card in a zipped pocket.

Check your spam folder first. Then contact GetYourGuide support via the chat inside your booking confirmation email. GYG typically resends within minutes. The voucher includes your booking reference — you can also show that at the pickup counter if the PDF is stuck in email.

No — the Lisboa Card on GetYourGuide is non-refundable. Once you've booked, the voucher can't be cancelled and the money can't be reclaimed. What you get in return is generous flexibility elsewhere: the voucher stays valid for one full year, and the 24/48/72-hour clock only starts at your first tap. So if plans slip, you still have plenty of time to use the card — just not to get your money back.

Yes — English service is standard at Ask Me Lisboa counters. The counter staff are trained for international visitors, and additional languages are frequently available depending on the location.